Epygi QuadroCS SW-Version Installation Guide download pdf (Page 23)

QuadroCS Manual III: Moderator's Guide QuadroCS’ Auto Attendant Services

QuadroCS (SW Version 3.1.x) 23

QuadroCS’ Auto Attendant Services

Conference Server's Auto Attendant provides remote access to the QuadroCS conferences. Specifically it allows to join the conference and to use

the Zero Out service (if configured). Conference Server's Auto Attendant can be accessed remotely from the IP network by dialing Auto

Attendant's SIP address. The Auto Attendant has its own entry in the Conference Management table. In order to receive IP calls, the entry dedicated

to Auto Attendant needs to be registered at a SIP server.

The automated attendant services are divided into two feature groups: Conferences menu and Zero Out menu. Voice messages help the caller to

navigate within those areas using handset buttons.

The Conferences Menu is used to locally access the conferences on the

Quadro Conference Server. Depending on conference configuration,

password may be asked to access the conference.

The Zero Out Service provides call redirection to the configured des

tination (can be reception, operator, management, etc.).

Call Codes available in the Auto Attendant:

For external IP calls addressed to the Auto Attendant following key combinations are available to access and manipulate within Auto Attendant

services:

Entering the Auto Attendant Services

Key Combination

Conferences Menu - used to access conferences. Conference ID should be dialed here. already in

Zero Out - provides automatic call redirection (if enabled from Auto Attendant Settings page)

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Epygi QuadroCS SW-Version Installation Guide Page 23